Shipping Policy - Freshwater Small Engines

 

Location and Processing Time:

Greetings from Freshwater Small Engines! We're thrilled to extend our shipping services to our cherished customers in Cairns, Queensland. Our utmost priority is to ensure a seamless and efficient delivery process that aligns with your expectations.

 

Pre-Orders:

For pre-ordered items, we're pleased to share that our dedicated efforts often lead to quicker-than-anticipated delivery times. While the estimated delivery time from our suppliers typically stands at approximately 4 weeks from the order date, it's worth noting that we frequently expedite these processes, resulting in early arrivals. Be assured that we'll keep you informed about your pre-order status and promptly notify you once the item reaches our shop for further processing.

 

In-Stock Items:

Opting for products currently in stock at our shop grants you a swift processing time of 1-3 business days. Post-processing, we swiftly move into the packaging and shipping stages to minimize any delays.

 

Shipping Duration:

Following order processing, our standard shipping timeline spans 7-10 business days from our Cairns store. Please acknowledge that actual delivery times may vary due to factors such as geographical location, fluctuations in shipping volume, and unanticipated external circumstances.

 

Shipping Method:

Through established collaborations with reputable shipping carriers, we guarantee secure and reliable delivery. Upon dispatch, you'll receive tracking details, enabling you to closely monitor your package's journey to your doorstep.

 

Shipping Costs:

Shipping costs are dynamically calculated during the checkout process, taking into account your location and the composition of your order. Our objective is to provide you with competitive shipping rates that enhance the value of your purchase.

 

Order Tracking:

Once your order is dispatched, an email confirmation with tracking particulars will be sent your way. This empowers you to stay well-informed about your package's progress and anticipate its expected arrival date.

 

International Shipping:

Regrettably, our shipping services are currently limited to Australia. We do not offer international shipping at this juncture.

 

Delivery Issues:

While we diligently strive to ensure timely and precise delivery, we recognize the potential for unforeseen challenges. Should you encounter any difficulties—be it delays or shipping-related damages—please don't hesitate to reach out to our dedicated customer support team. We're fully committed to addressing the issue promptly and ensuring your complete satisfaction.

 

Contact Information:

For any queries or concerns related to our shipping policy, feel free to get in touch with us via email at admin@freshwatersmallengines.com.au or by phone at 07 4243 5719. Our customer support team is at your service during our regular business hours.

 

Thank you for selecting Freshwater Small Engines for your shopping requirements. We're dedicated to delivering not only exceptional products but also an unmatched shopping experience characterized by efficiency and reliability.

 

(Last updated 04 07 2024)